Shipping Policies
All orders are processed within 1–3 business days.
During peak seasons or launch periods, processing times may be slightly extended. You will receive an email confirmation once your order has been shipped.
Shipping Rates & Delivery Times
Shipping rates are calculated at checkout based on your location and chosen shipping method.
Estimated delivery times:
- UK Shipping: 2–5 business days
- International Shipping: 7–21 business days
Delivery times may vary depending on customs and local postal services.
Order Tracking
Once your order has been dispatched, you will receive a tracking number via email. Please allow up to 24 hours for the tracking information to update.
Customs, Duties & Taxes (International Orders)
International orders may be subject to import duties, taxes, or customs fees once the shipment arrives in your country.
These charges are the customer’s responsibility and are not included in the product or shipping cost.
Shipping Address Accuracy
Please ensure your shipping address is correct at checkout. We are not responsible for delayed or lost shipments due to incorrect or incomplete addresses.
Lost or Delayed Packages
If your package is delayed, please contact the courier using your tracking number.
If your package is lost in transit, reach out to us, and we will assist you in filing a claim or arranging a replacement where possible.
Damaged Items
If your order arrives damaged, please contact us within 48 hours with clear photos of the item and packaging. We will replace/refund the item or issue a store credit based on availability.
Shipping Restrictions
We currently do not ship to regions restricted by international carriers or due to customs limitations. If your location is unavailable at checkout, feel free to contact us for options.